Cisco Cisco IP Contact Center Release 4.6.2 User Guide
2-35
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Call Type Summary
The summary of each field for each CallType in the report except the Service Level (SL)
fields (The SL fields have percentage values).
fields (The SL fields have percentage values).
Derived from: Call_Type_Half_Hour.CallDelayAbandTimeToHalf (for selected CallType)/
Call_Type_Half_Hour.TotalCallsAbandToHalf (for selected CallType)
Call_Type_Half_Hour.TotalCallsAbandToHalf (for selected CallType)
Report Summary
The summary of each field for all CallTypes in the report except the Service Level (SL)
field (The SL fields have percentage values).
field (The SL fields have percentage values).
Derived from: Call_Type_Half_Hour.CallDelayAbandTimeToHalf (for all CallTypes)/
Call_Type_Half_Hour.TotalCallsAbandToHalf (for all CallTypes).
Call_Type_Half_Hour.TotalCallsAbandToHalf (for all CallTypes).
caltyp22: Call Type Daily Report
See
for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID.
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
Date
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject
A table of selected call types showing the status of their tasks,
gathered in day increments.
Note: This report displays the same data as the Caltyp21 report,
except that the data here is broken down by day instead of by
half hour.
gathered in day increments.
Note: This report displays the same data as the Caltyp21 report,
except that the data here is broken down by day instead of by
half hour.
Purpose
To show the daily status of the selected call type(s) for the
selected day(s).
selected day(s).
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour