Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Chapter
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0 Samp
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ts
C
all Type Reports
Caltyp35
See
Figure 10-42
caltyp35: VRU Call Type Analysis Half Hour
Caltyp37
See
for field descriptions of this report.
Figure 10-43
caltyp37: Call Type ServiceAbandons Daily