Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Figure 10-73
perskg08: FTE for Peripheral Skill Groups Half Hour
?
Perskg14
See
for field
descriptions of this report.
Figure 10-74
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status