Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Agent Reports
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state
change. If not defined, this displays 0.
Derived from: Agent_Logout.ReasonCode
For more information, see About Agent Log Out Reason Codes.
change. If not defined, this displays 0.
Derived from: Agent_Logout.ReasonCode
For more information, see About Agent Log Out Reason Codes.
Note
The agent's desk settings and CTIOS registry settings need to be configured to display
the reason code. You can do this in the ICM Configuration Manager's Agent Desk
Settings List tool.
the reason code. You can do this in the ICM Configuration Manager's Agent Desk
Settings List tool.
Media Summary
The total log-on duration of all agents in the media routing domain.
Report Summary
The total log-on duration of all agents in the report.