Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
IPCC Peripheral Service Reports
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real-time
A table summary of the activity in the
selected IVR service(s) within the selected
half-hour interval(s).
selected IVR service(s) within the selected
half-hour interval(s).
The persvc20 and persvc21 reports are for
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
queue reporting enabled.
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
queue reporting enabled.
historical
A table summary of the daily activity in the
selected IVR service(s).
selected IVR service(s).
historical
A table summary of the activity of the IVR
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
The persvc22 and persvc23 reports are for
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
historical
A table summary of daily IVR self-service
activity.
activity.
historical
A table summary of agent call activity in a
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
historical
A table summary of daily agent call activity
in a service.
in a service.
historical
Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
real-time
Lists all the available report data from the
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Service_Real_Time database table for each
selected service at the moment the report
is generated.