Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
7-11
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Derived from: Campaign.CampaignName
Start Zone 1 Time
Campaign Start Zone 1 time measured in HH:MM:SS format. Campaign Start Zone 1
time is the start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
time is the start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:SS format. Campaign End Zone 1 time
is the time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes
is the time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes
Zone 1 Duration
The total Zone 1 time. Zone 1 Duration = End Zone 1 Time – Start Zone 1 Time
Derived from: Campaign.HomeDuration
Derived from: Campaign.HomeDuration
Start Zone 2 Time
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2
time is the start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes
time is the start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes
End Zone 2 Time
Campaign End Zone 2 time measured n HH:MM:SS format. Campaign End Zone 2 time
is the time beyond which a customer can no longer be phoned at Zone2.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
is the time beyond which a customer can no longer be phoned at Zone2.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Zone 2 Duration
The total Zone 2 time. Zone 2 Duration = End Zone 2 Time – Start Zone 2 Time
Derived from: Campaign.WorkDuration
Derived from: Campaign.WorkDuration
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database
tables
tables
Campaign