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Cisco Cisco IPCC Web Option User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3      Agent Report Templates
Agent By Team Reports
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The team's primary supervisor. 
Derived from: Person.LastName + ' ' + Person.FirstName
Agent Name 
The agent's last name and first name.
Person.LastName, + Person.FirstName
Login Name
The agent's login name.
Derived from: Person.LoginName
Media
The media routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The name of the skill group assigned to the agent.
Derived from: Skill.Group.EnterpriseName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member
Total Agents
The count of agents configured for all the teams selected on the report.
agteam32: Agent Team State Counts Real Time Report
See 
 for an illustration of this report.
Drilldowns available
No
Schema database 
tables
Person  
Agent 
Agent_Team_Member 
Agent_Team 
Skill_Group_Member 
Skill_Group 
Media_Routing_Domain