Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
entskg34: IPCC Enterprise Skill Group Performance Summary Daily Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterprise_Skill_Group.EnterpriseSkillGroupID
Enterprise_Skill_Group.EnterpriseSkillGroupID
Agent State Times: Log On Duration
The total duration in HH:MM:SS (hours, minutes, and seconds) during the period that
agents were logged into this skill group.
agents were logged into this skill group.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf
Agent State Times: % Not Ready Time
The percentage of time that agents spent in the Not Ready state in relation to
LoggedOnTime or interval, whichever is less.
LoggedOnTime or interval, whichever is less.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf/
Skill_Group_Half_Hour.LoggedOnTimeToHalf
Skill_Group_Half_Hour.LoggedOnTimeToHalf
Overview:
Subject
A table of the selected enterprise skill group(s) showing
skill group statistics gathered in day increments.
This report displays the same data as the Perskg24
report, except that this report is first organized by
enterprise skill group rather than by media. The report
also contains the same data as the Entskg23 report
except that here the data is gathered by day rather than
by half hour.
Fields applicable to a voice domain only are prefixed
with an asterisk (*). Such fields are not applicable for
e-mail or collaboration media.
skill group statistics gathered in day increments.
This report displays the same data as the Perskg24
report, except that this report is first organized by
enterprise skill group rather than by media. The report
also contains the same data as the Entskg23 report
except that here the data is gathered by day rather than
by half hour.
Fields applicable to a voice domain only are prefixed
with an asterisk (*). Such fields are not applicable for
e-mail or collaboration media.
Purpose
To show the performance of the selected enterprise skill
groups for the selected time period.
groups for the selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By enterprise skill group name, then by skill group
name, and then by agent.
name, and then by agent.
Drilldowns available
Yes
Schema database tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour,
Enterprise_Skill_Group_Member