Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
Report Summary
The totals of each field in the report.
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report
See
for an illustration of this report.
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
FTE Log On5
The FTE value for the number of agents logged on (or signed on to) the system during
an interval.
an interval.
Logged on is a state in which agents are known to the system, but may or may not be
ready to receive calls. Signed-on is also called Logged On.
ready to receive calls. Signed-on is also called Logged On.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5/ 300
FTE NotReady5
The FTE value for the number of agents in the Not Ready state during an interval.
This is a state in which agents are logged on, but neither involved in call handling
activity nor available to handle a call.
activity nor available to handle a call.
Derived from: Skill_Group_Real_Time.NotReadyTimeTo5/ 300
Overview:
Subject
Subject
A table of the selected Peripheral Skill Group(s) showing the
current agent states in full-time equivalent (FTE) counts and the
number of tasks queued.
current agent states in full-time equivalent (FTE) counts and the
number of tasks queued.
Purpose
To show how many agents could be currently used to handle tasks
in the selected peripheral skill group(s)
in the selected peripheral skill group(s)
Applicable environment
IPCC only
Template type
Real-time table
Default sort order
By media routing domain and then by skill group
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database table
Skill_Group_Real_Time
Skill_Group
Media_Routing_Domain