Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
perskg35: IPCC Peripheral Skill Group Consolidated Half Hour Report
See
for an illustration of this report.
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject
Subject
A table of the selected Peripheral Skill Group(s) showing
consolidated call and skill group statistics, gathered in half-hour
increments.
Note: Completed tasks are all the tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the
local ACD queue.
This report displays the same data as the Entskg35 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
consolidated call and skill group statistics, gathered in half-hour
increments.
Note: Completed tasks are all the tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the
local ACD queue.
This report displays the same data as the Entskg35 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the activity and the performance of the selected skill
groups for the selected time period.
groups for the selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time
Drilldowns available
Yes: When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report).
No: When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report).
subcategory (that is, used as a base only skill group report).
No: When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report).
Schema database
tables
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour