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Cisco Cisco IPCC Web Option User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
camqry01: Call Counts of Query Rule within Campaign Real Time Report
See 
 for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Attempted
Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Real_Time.PersonalCallbackCount
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
Overview:
Subject
Outbound Option Campaign Query Rule: All query rules within a 
campaign.
Purpose
To display the status of each query rule within a campaign report
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name and then by query rule name
Drilldowns available
No
Schema database 
tables
Campaign 
Campaign_Query_Rule_Real_Time 
Query_Rule
Note
The data in the Campaign_Query_Rule_Real_Time table is 
reset nightly.