Cisco Cisco IPCC Web Option User Guide

The time in HH:MM:SS format that the query rule ends. 

Derived from: Campaign_Query_Rule.EndHours ':' 

Campaign_Query_Rule.EndMinutes

The total Zone 1 time. Home Duration = End Home Time –  Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) + 

 (Campaign.HomeEndMinutes)) - ((Campaign.HomeStartHours * 60) + (Cam-

paign.HomeStartMinutes)))

The total query rule time. Work Duration = End Query Rule Time – Start Query Rule 
Time.

Derived from: (((Campaign_Query_Rule.EndHours * 60) + 

 (Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours 

* 60) + (Campaign_Query_Rule.StartMinutes)))

Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2 
time is the start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the 
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East 
coast, you can still dial someone in Chicago since it is not yet 6 PM there.

Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes

The Zone 2 time in HH:MM:SS format that the campaign ends. 

Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes

The total Zone 2 time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) +  (Campaign.WorkEndMinutes)) - 
((Campaign.WorkStartHours * 60) + (Campaign.WorkStartMinutes)))

See 

 for an illustration of this report.

Subject

Outbound Option Campaign Query Rule: 

Each query rule within a campaign.