Cisco Cisco IPCC Web Option User Guide
7-16
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
dialer01: Dialer Real Time Report
See
for an illustration of this report.
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Attempted
Summary total of the number of contacts dialed today.
Derived from: Dialer_Real_Time.ContactsDialedToday
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Dialer_Real_Time.PersonalCallBackCount
Requested Callback
The number of call-back contacts.
Derived from: Dialer_Real_Time.CallBackCount
Voice
The number of contacts for which a voice was detected today.
Derived from: Dialer_Real_Time.VoiceDetectToday
Busy
The number of contacts for which busy signals were detected today.
Derived from: Dialer_Real_Time.BusyDetectToday
No Answer
The number of contacts which were not answered today.
Derived from: Dialer_Real_Time.NoAnswerDetectToday
Overview:
Subject
Subject
Outbound Option Dialer:
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer, and abandoned calls for each dialer.
answer, and abandoned calls for each dialer.
Purpose
To display the current status of each dialer
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By dialer name
Drilldowns available
No
Schema database
tables
tables
Dialer
Dialer_Real_Time