Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Did Not Dial: Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will not be dialed).
will not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf
Note
These calls are not counted as attempted.
Did Not Dial: Agent Rejected
The number of preview/callback calls in the half hour interval that were rejected by the
agent (These customers should be tried contacting again).
agent (These customers should be tried contacting again).
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf
Note
These calls are not counted as attempted.
camqry14/15: Breakdown of Attempts (%) per Campaign Half Hour
Report/Breakdown of Attempts (%) per Campaign Daily Report
Report/Breakdown of Attempts (%) per Campaign Daily Report
See
for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time at the start of half hour interval for the row's data in MM/DD/YYYY
(month, day, year) and HH:MM:SS (hour, minute, second) format.
(month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Overview:
Subject
Break Down of attempts per Campaign Custom Half Hour Report
Purpose
To show the breakdown of attempts (in percentage) of each
campaign for the selected time period.
campaign for the selected time period.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
No
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Summaries
Campaign Summary, Report Summary