Cisco Cisco IPCC Web Option User Guide

The number of calls that resulted in an error condition in the call routing script.

Derived from:Skill_Group_Half_Hour.RouterErrorToHalf

The number of calls that were initially abandoned to IVR because no agent was 
available and then queued to a skill group for this campaign and again removed from 
the queue during the half-hour interval.

Derived from: Skill_Group_Half_Hour.RouterCallsDequeuedToHalf

The number of calls that were routed to another skill group or never made to the skill 
group.

Derived from:Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf - 
(Skill_Group_Half_Hour.RouterCallsAbandQToHalf + 
Skill_Group_Half_Hour.CallsHandledToHalf   + 
Skill_Group_Half_Hour.RouterErrorToHalf + Skill_Group_Half_Hour. 
RouterCallsDequeuedToHalf)

This column is approximate because the abandon to IVR might occur in one half hour 
interval and the call completion occurs in another interval.

See 

 for an illustration of this report.

Subject

Outbound Option Dialer: 

Data for contacts, voice, busy, answering machine, and other 
detects by the dialer, gathered in half-hour increments.

Purpose

To show the status of each dialer for the selected time period.

Applicable 
environment

Outbound Option (IPCC and/or ICM)

Template type

Historical table

Default sort order

By dialer and then by date and time

Drilldowns available

No

Schema database table

Dialer 

Dialer_Half_Hour 

Campaign_Query_Rule_Real_Time

The data in the Campaign_Query_Rule_Real_Time table is 
reset nightly.