Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which plays a message.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which plays a message.
Derived from: Dialer_Half_Hour.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up
immediately after picking up the phone.
immediately after picking up the phone.
Derived from: Dialer_Half_Hour.CustomerAbandonDetectToHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialer11/12: Dialer Capacity Half Hour/Daily Report
See
and
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Overview:
Subject
Outbound Option Dialer:
Data for contacts, voice, busy, answering machine, and other
detects by the dialer, gathered in half-hour increments
detects by the dialer, gathered in half-hour increments
Purpose
To show the status of each dialer for the selected time period
Applicable
environment
environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By dialer and then by date and time.
Drilldowns available
No
Schema database table
Dialer
Dialer_Half_Hour