Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Call Type Summary
A summary of each field for each call type.
caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour Report
See
for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A table of selected call types showing the running
(accumulative) totals of answered and abandoned calls across
half-hour intervals. The intervals are measured in minutes and
seconds. The header time format is MM:SS.
This report is the same as the caltyp34 report except that
caltyp34 does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
(accumulative) totals of answered and abandoned calls across
half-hour intervals. The intervals are measured in minutes and
seconds. The header time format is MM:SS.
This report is the same as the caltyp34 report except that
caltyp34 does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note
Reports can show up to ten intervals. You can configure
up to nine intervals with the tenth interval showing all the
remaining data. Intervals not configured appear as blank
intervals in the report. Blank intervals can only appear
after configured ones.
up to nine intervals with the tenth interval showing all the
remaining data. Intervals not configured appear as blank
intervals in the report. Blank intervals can only appear
after configured ones.
You should configure call type intervals in relation to your
service levels. See Call Type Interval Reporting for more
information.
service levels. See Call Type Interval Reporting for more
information.
No report headers will display if the report is run over a
period of time when no data is present. This happens
because the report interval headers depend on the data.
period of time when no data is present. This happens
because the report interval headers depend on the data.
Purpose
To get overview in cumulative intervals of when and how many
calls are being answered and abandoned.
calls are being answered and abandoned.
Applicable
environment
environment
IPCC only
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval