Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide

The agent's last name and first name and agent's skill target ID.
Derived from: Person.LastName + ' ' + Person.FirstName + Agent.SkillTargetID

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Half_Hour.DateTime

The number of ICM Routed tasks this agent has handled in the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledtoHalf

The average time spent by the agent in handling a task in the half hour interval, 
measured in HH:MM:SS (hours, minutes, seconds).
Derived from: (Agent_Skill_Group_Half_Hour.HandledCallsTimeToHalf / 
Agent_Skill_Group_Half_Hour.CallsHandledToHalf)

The number of incoming calls to this agent that were placed on hold in the half hour 
interval. 
Derived from: Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldToHalf

The average time in HH:MM:SS (hours, minutes, seconds) that calls were put on hold 
in the half hour interval, for all incoming calls which included hold time. 
Derived from: (Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldTimeToHalf / 
 Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldToHalf)

For voice: the total number of calls that were abandoned while the agent’s phone was 
ringing.  For non-voice: the total number of tasks that were abandoned while being 
offered to an agent. 
Derived from: Agent_Skill_Group_Half_Hour.AbandonRingCallsToHalf

The number of tasks offered at the agents terminal or phone in the half hour interval 
that were redirected to another location because of the agent's failure to respond. 
Derived from: Agent_Skill_Group_Half_Hour.RedirectNoAnsCallsToHalf

The number of ICM routed calls to the agent in the half hour interval that abandoned 
while the call was on hold and/or the number of paused tasks that the agent ended in 
the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.AbandonHoldCallstoHalf