Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.

Derived from: Skill_Group_Half_Hour.DateTime

The number of tasks queued to the skill group during the half-hour interval. 

Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf

The number of tasks received by this skill group for the half-hour interval. 

Derived from: (Skill_Group_Half_Hour.RouterCallsAbandQToHalf + 
Skill_Group_Half_Hour.AbandonRingCallsToHalf + 
Skill_Group_Half_Hour.RedirectNoAnsCallsToHalf + 
Skill_Group_Half_Hour.CallsHandledToHalf)

The number of queued tasks for the skill group that were abandoned from the router 
queue (not the TDM queue) during the half-hour interval. 

Derived from: Skill_Group_Half_Hour.RouterCallsAbandQToHalf

For voice: the total number of calls that were abandoned while the agent’s phone was 
ringing.  For non-voice: the total number of tasks that were abandoned while being 
offered to an agent.

Derived from: Skill_Group_Half_Hour.AbandonRingCallsToHalf

Drilldowns available

Yes: When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report).
No: When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report).

Schema database 
tables

Media_Routing_Domain 

Skill_Group 

Skill_Group_Half_Hour