Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
About this Guide
Objective
This manual describes the WebView report templates for Cisco Unified Contact
Center. See the WebView online help and the manuals listed in
A Note about Product Naming
Cisco IPCC Enterprise Edition is renamed Cisco Unified Contact Center Enterprise
(abbreviated as Unified CCE).
Cisco IPCC Hosted Edition is renamed Cisco Unified Contact Center Hosted
Cisco IPCC Hosted Edition is renamed Cisco Unified Contact Center Hosted
(abbreviated as Unified CCH).
These new names are introduced in this release. They are referenced in opening
These new names are introduced in this release. They are referenced in opening
screens and in documentation that has been revised for Release 7.1(1), but they do
not yet appear throughout the user interface.
Audience
This document is intended as a reference guide for Contact Center administrators
or supervisors.
Organization
The manual is divided into the following chapters.
Chapter
Description
Describes the brief about the various
types of contact center.
Describes the IPCC agent report
templates.
Describes the IPCC call type report
templates.
Describes the IPCC service report
templates.
Describes the IPCC skill group report
templates.
Describes the trunk group for IP IVR
report templates.