Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

Whether or not the agent is available to accept a task in this media routing domain: 

  – NO (Not available)

  – YES_ICM (ICM available in media routing domain)

  – YES_APP (Application available in media routing domain)

An agent is available for a task in a media routing domain (MRD) if the agent's state in 
that MRD is anything other than Not Ready, and the agent is not at the agent's 
maximum task limit for the MRD, and the agent is not working on a non-interruptible 
task in another MRD.”
If an agent is ICM-available, then ICM can assign tasks to the agent. If an agent is 
Application-available, then the application can assign tasks to the agent. In the former 
case, only ICM can assign tasks to the agent. In the latter, only the application can 
assign tasks to the agent.
Derived from: Agent_Real_Time.AvailableInMRD

The number of tasks associated with the skill group that the agent is working on.
Derived from: Agent_Skill_Group_Real_Time.CallsInProgress