Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Longest Task In Queue
The time spent in queue by the longest currently queued task.
Derived from: (DATEDIFF(ss, Call_Type_Real_Time.RouterLongestCallQ, getdate())
Note
The time is calculated by subtracting the Call_Type_Real_Time.RouterLongestCallQ
time from the current time.
time from the current time.
ASA5
The Average Speed of Answer for all tasks of the call type during the rolling five minute
interval. This is the average answer wait time from when a call arrives to when the call
is answered. This is applicable for ICM only if calls have been Translation Routed.
interval. This is the average answer wait time from when a call arrives to when the call
is answered. This is applicable for ICM only if calls have been Translation Routed.
Derived from: (Call_Type_Half_Hour.AnswerWaitTimeTo5/
Call_Type_Half_Hour.CallsAnsweredTo5)
Call_Type_Half_Hour.CallsAnsweredTo5)