Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-2
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
trkgrp04: Trunks Real Time All Fields Report
Data:
Enterprise Name
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Trunk ID
The ID number of the Trunk group.
Derived from: Trunk_Group_Real_Time.TrunkGroupID
DateTime
The ICM Central Controller date and time that this data was last updated.
Derived from: Trunk_Group_Real_Time.DateTime
All Busy30
The time in HH:MM:SS (hours, minutes, seconds) during the current half-hour interval
that all trunks in the group were busy.
that all trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
real-time table
The status of the IVR ports in the selected IVR
Port Groups
Port Groups
historical table
Half-hour counts of ports in-service and ports
idle, and the seconds that all ports were busy
idle, and the seconds that all ports were busy
Overview:
Subject
A table of all the selected trunk groups listing all the available
trunk group real-time report data
trunk group real-time report data
Purpose
To show all the available trunk real-time report data in the
Trunk_Group_Real_Time database table so that you can select
which data you want for a customized trunk real-time report
Trunk_Group_Real_Time database table so that you can select
which data you want for a customized trunk real-time report
Applicable environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
Trunk group
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time