Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
7-13
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Query Rule End Time
The time in HH:MM:SS format that the query rule ends.
Derived from: Campaign_Query_Rule.EndHours ':'
Campaign_Query_Rule.EndMinutes
Zone 1 Duration
The total Zone 1 time. Home Duration = End Home Time – Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) +
Derived from: (((Campaign.HomeEndHours * 60) +
(Campaign.HomeEndMinutes)) - ((Campaign.HomeStartHours * 60) + (Cam-
paign.HomeStartMinutes)))
Query Rule Duration
The total query rule time. Work Duration = End Query Rule Time – Start Query Rule
Time.
Time.
Derived from: (((Campaign_Query_Rule.EndHours * 60) +
(Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours
* 60) + (Campaign_Query_Rule.StartMinutes)))
Start Zone 2 Time
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2
time is the start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
time is the start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes
End Zone 2 Time
The Zone 2 time in HH:MM:SS format that the campaign ends.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Zone 2 Duration
The total Zone 2 time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) + (Campaign.WorkEndMinutes)) -
((Campaign.WorkStartHours * 60) + (Campaign.WorkStartMinutes)))
Derived from: (((Campaign.WorkEndHours * 60) + (Campaign.WorkEndMinutes)) -
((Campaign.WorkStartHours * 60) + (Campaign.WorkStartMinutes)))
camqry05: Call Summary Count Of Query Rule Within Campaign Real
Time
Time
See
for an illustration of this report.
Overview:
Subject
Outbound Option Campaign Query Rule:
Each query rule within a campaign.