Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
C H A P T E R
8-1
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted
8
Application Gateway, Path, Script Queue, and
Routing Client Reports
The Application Gateway allows ICM to query host systems that are running other
contact center applications. ICM can then base routing decisions on the results
obtained from the query. Use the application gateway reports to report on such data
as the number of query requests issued to a host system and the delay involved in
making queries. Use the script queue report for script queue statistics.
WebView includes the following ICM application gateway, application path report,
WebView includes the following ICM application gateway, application path report,
and script queue report templates. Click on the name of the report in the following
table to see more detailed information about the data in that report, and how the
data is derived from the ICM software's database.
Template Name
Applicable Environment
Type
Description
IPCC and ICM
historical table
Data on requests
made by the
application gateway to
a host system.
made by the
application gateway to
a host system.
IPCC and ICM
real-time table
Current status of a
single application
path.
single application
path.
IPCC and ICM
real-time table
Queue statistics for a
script's Queue Node.
script's Queue Node.
IPCC and ICM
historical table
All the available agent
route historical report
data in the
Routing_Client_Five_
Minute database table
route historical report
data in the
Routing_Client_Five_
Minute database table