Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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ate
Referen
ce Guide
f
or Ci
sco Un
sco Un
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e & Hosted
, Releas
e 7.5(1)
Releas
e 7.2(1
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Chapter
1
0 Samp
le Rep
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ts
Ag
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R
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Agent20
See
for field descriptions of this report.
Figure 10-4
agent 20: Agent Real Time
Agent21
See
for field descriptions of this report.
Figure 10-5
agent21: Agent Task Summary Half Hour