Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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-12
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View T
empl
ate
Referen
ce Guide
f
or Ci
sco Un
sco Un
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C Ente
rpris
e & Hosted
, Releas
e 7.5(1)
Releas
e 7.2(1
)
Chapter
1
0 Samp
le Rep
or
ts
Ag
ent
ent
R
ep
ort
s
Agent by Skill Group Reports
Agtskg07
See
Figure 10-14
agtskg07: Agent Skill Group Task Analysis
Agtskg21
See
for field descriptions of this report.
Figure 10-15
agtskg21: Agent Skill Group Task Summary Half Hour