Cisco Cisco IP Contact Center Release 4.6.2 User Guide
2-
280
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Team Reports
2 IPCC Agent Report Templates
Agent Team Media Summary
The agent team total for the media routing domain during the given interval.
Media Summary
The total for each field for each agent logged into the media routing domain during the
given interval.
given interval.
Report Summary
The total for all fields for all agents in the report.