Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Skill Group Reports
5 IPCC Skill Group Report Templates
perskg01: Peripheral Skill Group Status Real Time Report
Data:
Not Ready
The number of agents in the skill group in the Not Ready state during an interval.
Derived from: Skill_Group_Real_Time.NotReady
Overview:
Subject
A bar graph of the selected Peripheral Skill Group(s) showing the
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
Purpose
To show the current status of the selected peripheral skill group(s).
Applicable environment
IPCC and/or ICM
Template type
Real-time bar graph
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database table
Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time
Skill_Group
Skill_Group_Real_Time