Cisco Cisco IP Contact Center Release 4.6.2 User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Peripheral Skill Group Reports

5      IPCC Skill Group Report Templates

The total for all fields for all skill groups in the report.

perskg33: IPCC Peripheral Skill Group Performance Summary Half Hour 

Report

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID

Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.

Derived from: Skill_Group_Half_Hour.DateTime

Subject

A table of the selected Peripheral Skill Group(s) showing 
performance statistics, gathered in half-hour increments.
This report displays the same data as the Entskg23 report except 
that this report is organized by media rather then by skill group. 
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the half-hour performance of the selected skill groups for 
the selected time period.

Applicable environment

IPCC only

Template type

Historical table

Default sort order

By media routing domain, skill group, and then by date and time

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour