Cisco Cisco E-Mail Manager Unity Integration Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Call Type Real-Time Reports

3      IPCC CallType Reports

The enterprise name for the call type.

Derived from: Call_Type.EnterpriseName

The average number of seconds spent in the queue for tasks that are currently in 
queue. 

Derived from: Call_Type_Real_Time.AvgRouterDelayQNow

The time spent in queue by the longest currently queued task. 

NOTE: The time is calculated by subtracting the 
Call_Type_Real_Time.RouterLongestCallQ time from the current time.

Derived from: (DATEDIFF(ss, Call_Type_Real_Time.RouterLongestCallQ, getdate())

The Average Speed of Answer for all tasks of the call type during the rolling five minute 
interval. This is the average answer wait time from when a call arrives to when the call 
is answered. This is applicable for ICM only if calls have been Translation Routed. 

Derived from: (Call_Type_Half_Hour.AnswerWaitTimeTo5/ 
Call_Type_Half_Hour.CallsAnsweredTo5)