Cisco Cisco E-Mail Manager Unity Integration Option User Guide
IPCC Peripheral Service Reports
4 IPCC Peripheral Service Report Templates
4-
25
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
DB DataTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Service_Half_Hour.DbDatetime
Summary
Summaries for each field in the table.
persvc27: Peripheral Service Real Time All Fields Report
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
Overview:
Subject
A table of all the selected peripheral services listing all the
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose
To show all the available peripheral-service real-time data in the
Service_Real_Time database table so that you can select which
data you want for a customized peripheral-service real-time
report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Service_Real_Time database table so that you can select which
data you want for a customized peripheral-service real-time
report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By Service.EnterpriseName and then by Service.DateTime
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Real_Time
Service_Real_Time