Cisco Cisco E-Mail Manager Unity Integration Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Base Only Skill Group Reports

5      IPCC Skill Group Report Templates

IPCC and/or ICM

historical table

All fields in the 
Skill_Group_Half_Hour 
table sorted by skill group 
name. This report is for 
on-line viewing, or for 
export to Microsoft Excel. 

IPCC and/or ICM

real-time table

All fields in the 
Skill_Group_Real_Time 
table sorted by skill group 
name. This report is for 
on-line viewing, or for 
export to Microsoft Excel.

IPCC and/or ICM

real-time

A table of all the agents 
that are configured for the 
selected skill group(s), but 
currently not logged in. 

Note: An agent can 
appear more than once, if 
the agent is configured for 
more than one skill group.

IPCC only

real-time table

A table of the selected 
peripheral skill group(s) 
showing the current 
statistics for each skill 
group

IPCC only

historical table

A table of the selected 
Peripheral Skill Group(s) 
showing each skill groups' 
call statistics, gathered in 
half-hour increments.

IPCC only

historical table

A table of the selected 
Peripheral Skill Group(s) 
showing daily totals for 
incoming and outgoing call 
counts and call 
treatments.

IPCC only

historical table

A table of the selected 
Peripheral Skill Group(s) 
showing performance 
statistics, gathered in 
half-hour increments.

IPCC only

historical table

A table of the selected 
Peripheral Skill Group(s) 
showing performance 
statistics, gathered in day 
increments.