Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Skill Group Reports
5 IPCC Skill Group Report Templates
Data:
Skill Group Name
The name of the skill group.
Derived from: Skill_Group.EnterpriseName
Agents on Predictive/Progressive Tasks
The number of agents in the skill group currently talking on AutoOut (predictive) tasks.
Derived from: Skill_Group_Real_Time.TalkingAutoOut
Agents on Preview Tasks
The number of agents in the skill group currently talking on outbound Preview tasks.
Derived from: Skill_Group_Real_Time.TalkingPreview
Agents on Reserved Tasks
The number of agents in the skill group currently talking on agent reservation tasks.
Derived from: Skill_Group_Real_Time.TalkingReserve
Purpose
To show the current outbound option status in the selected
peripheral skill groups
peripheral skill groups
Applicable environment
Outbound Option. (IPCC and/or ICM)
Template type
Real-time table
Default sort order
There is no default sorting in this template
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Skill_Group
Skill_Group_Real_Time
Skill_Group_Real_Time