Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Agent By Skill Group Reports
2 IPCC Agent Report Templates
2-
153
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
agtskg07: Agent Skill Group Task Analysis Report
Overview:
Subject
A table of all agents in the selected skill groups analyzing
all the tasks handled by each agent, gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all agent tasks in a skill group(s) for the selected
time period
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By last name, first name, media routing domain, skill
group, date, and time
Drilldowns available
No
Schema database
table
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group