Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Agent by Peripheral Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

agtper25: Agent Peripheral Consolidated Half Hour  Report Template

The enterprise name of the peripheral and its ID.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's tasks and performance, gathered in half-hour 

increments.

Note: Completed tasks are all the tasks that completed 

during the time shown (that is, on the row in the report). 

This includes any tasks which began before the time frame 

shown. However, this does not include tasks where the 

caller abandoned in the local ACD queue.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent half-hour activity and performance for all 

the agents connected to the selected peripheral(s) during 

the selected time period.

Applicable 

environment

ICM and/or IPCC

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last 

name, first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Media_Routing_Domain

Skill_Group