Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Agent by Peripheral Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The total time in HH:MM:SS (hours, minutes, seconds) that all tasks to the agent were on 
hold or paused during the half-hour interval. HoldTime is included in the calculation of 
LoggedOnTime. 

Derived from: Agent_Skill_Group_Half_Hour.HoldTimeToHalf

The totals of agent data for all skill groups in a media in which the agent was logged 
during the given interval.

The total of agent data for all agents in all media on the peripheral during the specified 
interval.

The Total of summary lines for all agents in the report.

agtper26: Agent Peripheral Consolidated Daily Report

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's tasks and performance, gathered in day 

increments.

Note: Completed tasks are all the tasks that completed 

during the time shown (that is, on the row in the report). 

This includes any tasks which began before the time frame 

shown. However, this does not include tasks where the 

caller abandoned in the local ACD queue.

This report displays the same data as the Agtper25 report, 

except the data here is broken down by day instead of by 

half hour.

Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show daily agent activity and performance for all the 

agents connected to the selected peripheral(s) during the 

selected time period.

Applicable 

environment

IPCC and or ICM

Template type

Historical table