Cisco Cisco IP Contact Center Release 4.6.1 User Guide
2-
158
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Skill Group Reports
2 IPCC Agent Report Templates
agtskg11: Outbound Option (Blended Agent) Preview Task Detail
Performance Report
Data:
Skill Group
The enterprise name of the skill group.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Agent_Skill_Group_Half_Hour.SkillTargetId
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + Person.FirstName
Overview:
Subject
A table of all agents in the selected skill groups showing
each agent's performance call data for preview calls,
gathered in half-hour increments.
Purpose
To show Outbound Option preview call performance for the
selected time period.
Applicable
environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By skill group, agent enterprise name, last name, first
name
Drilldowns available
No
Schema database
table
Agent
Agent_Skill_Group_Half_Hour
Person
Skill_Group
Skill_Group_Member