Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Agent By Team Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The media routing domain with which the agent's Skill Group is associated.

Derived from: Media_Routing_Domain.EnterpriseName

The name of the skill group assigned to the agent.

Derived from: Skill.Group.EnterpriseName

The count of agents configured for the individual team.

Derived from: Agent_Team_Member

The count of agents configured for all the teams selected on the report.

agteam32: Agent Team State Counts Real Time Report

Subject

A table summary of the number of agents in various agent 

states.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

Provides real-time agent team information on number of 

agents assigned to a team, number of agents logged on, 

number  of agents in different states, and number of agents 

available to receive incoming tasks.

Applicable 

environment

IPCC and/or ICM

Template type

Real-time table

Default sort order

Agent Team

Drilldowns available

No

Schema database 

tables

Person

Agent

Media_Routing_Domain

Agent_Real_Time

Agent_Team_Member

Agent_Team