Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Agent By Team Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

agteam26: Agent Team Consolidated Daily Report

Subject

A table summary of task and agent statistics for all the 

agents within the selected agent team(s), gathered in day 

increments.

Note: Completed tasks are all the tasks that completed 

during the time shown (that is, on the row in the report). 

This includes any tasks which began before the time frame 

shown. However, this does not include tasks where the 

caller abandoned in the local ACD queue.

This report contains the same data as the Agteam25 report 

except that here the data is gathered by day rather than 

by half-hour.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show both agent team daily activity and agent team 

daily performance for the selected time period.

Note: This template includes columns from both the 

Agteam22 and the Agteam24 reports for those supervisors 

that would prefer all the information on one report and do 

not need the details provided by the separate Task 

Summary and Performance Summary reports.

Applicable 

environment

IPCC and or ICM

Template type

Historical table

Default sort order

By agent team, media routing domain, agent last name, 

agent first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group