Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Call Type Real-Time Reports
3 IPCC CallType Reports
3-
5
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
caltyp20: Call Type Real Time Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
ASA5
Average Speed of Answer during the rolling five minute interval. The total Answer Time
for all tasks of the call type divided by the number of tasks of this type answered
during the current 5-minute interval.
for all tasks of the call type divided by the number of tasks of this type answered
during the current 5-minute interval.
Derived from: (Call_Type_Real_Time.AnswerWaitTimeTo5 /
Call_Type_Real_Time.CallsAnsweredTo5)
Call_Type_Real_Time.CallsAnsweredTo5)
Tasks Now VRU(not Q)
The number of tasks in Run VRUScript or Wait state. This represents the number of
tasks at VRU prompting or self service.
tasks at VRU prompting or self service.
Derived from: Call_Type_Real_Time.CallsAtVRUNow -
Call_Type_Real_Time.RouterCallsQNow
Overview:
Subject
A table of all the selected call types showing the current status of
each
each
Purpose
To show the current status of call types
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By call type
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Real_Time
Call_Type_Real_Time