Cisco Cisco IP Contact Center Release 4.6.1 User Guide

IPCC Call Type Historical Reports

3      IPCC CallType Reports

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

caltyp05: Analysis of Calls Half Hour Report

Subject

A table of selected call types showing half-hour routing and 
queuing details for tasks.

Purpose

To show routing and queuing status for call types during the 
selected time period.

Applicable 
environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By call type and then by date and time

Drilldowns available

No

Schema database 
tables

Call_Type
Call_Type_Half_Hour