Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Call Type Historical Reports
3 IPCC CallType Reports
caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour
Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time for when the call type interval data was generated in MM/DD/YYYY
(month, day, year) and HH:MM:SS (hours, minutes, seconds) format. For every half
hour in the selected time period there is summary row for each selected call type.
(month, day, year) and HH:MM:SS (hours, minutes, seconds) format. For every half
hour in the selected time period there is summary row for each selected call type.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject
A table of selected call types showing the running
(accumulative) totals of answered and abandoned calls across
half-hour intervals. The intervals are measured in minutes and
seconds. The header time format is MM:SS.
This report is the same as the caltyp34 report except that
caltyp34 does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
(accumulative) totals of answered and abandoned calls across
half-hour intervals. The intervals are measured in minutes and
seconds. The header time format is MM:SS.
This report is the same as the caltyp34 report except that
caltyp34 does not have half-hour summaries.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To get overview in cumulative intervals of when and how many
calls are being answered and abandoned.
calls are being answered and abandoned.
Applicable
environment
environment
IPCC only
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval
Call_Type_Half_Hour
Bucket_Interval