Cisco Cisco IP Contact Center Release 4.6.1 User Guide

IPCC Call Type Historical Reports

3      IPCC CallType Reports

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The number of calls answered  up to interval 8. The system default interval 8 is 600 
seconds (10 minutes).  For example: < 23:08

Derived from: Call_Type_Half_Hour.AnsInterval8

The number of calls abandoned  up to interval 8. The system default interval 8 is 600 
seconds (10 minutes).  For example: < 23:08

Derived from: Call_Type_Half_Hour.AbandInterval8 

The number of calls answered  up to interval 9. The system default interval 9 is 1200 
seconds (20 minutes).  For example: < 43:08

Derived from: Call_Type_Half_Hour.AnsInterval9

The number of calls abandoned  up to interval 9. The system default interval  9 is 1200 
seconds (20 minutes).  For example: < 43:08

Derived from: Call_Type_Half_Hour.AbandInterval9 

The total number of calls answered for the selected time period. 
For example: > 43:08

Derived from: Call_Type_Half_Hour.AnsInterval10

The total number of calls abandoned for the selected time period. 
For example: > 43:08

Derived from: Call_Type_Half_Hour.AbandInterval10 

caltyp35: VRU Calls Analysis Half Hour Report

Subject

A table that shows the total behavior of calls to VRU applications 
gathered in half hour intervals for the selected time period.
This is the same report as caltyp36 except that this report is a 
daily one rather than a half hour one.

Purpose

To show how VRU applications handle selected call types during 
the selected time period in half hour increments.

Applicable 
environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By call type and then by date and time