Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Peripheral Service Reports
4 IPCC Peripheral Service Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
persvc24: Peripheral Service Agent Half Hour Report
Data:
Enterprise Name
The enterprise name of the peripheral service
Derived from: Service.EnterpriseName
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Service Level
The ICM/IPCC Enterprise service level in the half hour interval. See
About_Service_Levels for the three different types of service levels you can configure
for this report.
About_Service_Levels for the three different types of service levels you can configure
for this report.
Derived from: Service_Half_Hour.ServiceLevelToHalf