Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Agent Reports
2 IPCC Agent Report Templates
agent21: Agent Task Summary Half Hour Report
Overview:
Subject
A table of selected agents showing incoming and
outgoing call/task counts and call/task treatments,
gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail
or collaboration media.
Purpose
To show agent half-hour activity for the selected time
period.
Applicable
environment
IPCC and or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain,
skill group, date, and time
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group