Cisco Cisco IP Contact Center Release 4.6.1 User Guide

IPCC Peripheral Skill Group Reports

5      IPCC Skill Group Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The first and last name of the agent.

Derived from: Person.FirstName + ", " + Person.LastName 

perskg30: IPCC Peripheral Skill Group Status Real Time Report

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The number of calls currently queued to the skill group. 

Derived from: Skill_Group_Real_Time.RouterCallsQNow 

Subject

A table of the selected peripheral skill group(s) showing the 
current statistics for each skill group
Note: If there are primary or secondary skill groups defined for 
the base skill group, then the base skill group is not shown.
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

Shows the current status of the selected skill groups.

Applicable environment

IPCC only

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time