Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Data:
IVR Ports
The enterprise name of the IVR Ports trunk group.
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interval.
interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp21: IVR Ports Idle & In Service Real Time Report
Data:
IVR Ports
The enterprise name of the IVR ports.
Derived from: Trunk_Group.EnterpriseName
Ports Idle
The number of non-busy ports in the trunk group for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Trunk_Group_Real_Time
Overview:
Subject
An overlapped bar graph of the current number of idle ports in
relation to the current number of in-service ports
relation to the current number of in-service ports
Purpose
To show IVR port usage
Use this report to ensure that your system is performing
optimally.
Use this report to ensure that your system is performing
optimally.
Applicable
environment
environment
IPCC
Template type
Real-time bar graph
Default sort order
By IVR port trunk group.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Trunk_Group_Real_Time