Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent by Peripheral Reports
2 IPCC Agent Report Templates
Report Summary
The Total of summary lines for all agent in the report.
agtper21: Agent Peripheral Task Summary Half Hour Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName + Agent.SkillTargetID
Overview:
Subject
A table of all agents on the selected peripheral(s) showing
each agent's task activity, gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent half-hour activity for all the agents
connected to the selected peripheral(s) during the selected
time period.
Applicable
environment
IPCC and or ICM
Template type
Historical table
Sort order
By peripheral, then by agent's last name, first name, media
routing domain, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group