Cisco Cisco IPCC Web Option User Guide

to meet your reporting needs. This guide does not contain 

information on reporting in a traditional ACD contact center 

environment.

Describes how to use Sybases’s InfoMaker to create custom 

report templates and provides instructions on how to launch 

these templates using WebView.

For additional information about Cisco Intelligent Contact 

Management (ICM) software and the IPCC enterprise solution, 

see the customer contact software section at the 

.

For additional information about Cisco Intelligent Contact 

Management (ICM) software, see the 

documentation.

Cisco documentation and additional literature are available on 

Cisco.com. Cisco also provides several ways to obtain technical 

assistance and other technical resources. These sections explain 

how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL: